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RE: Server 2003 console issue [message #164207] Wed, 17 June 2009 16:38
Brent  is currently offline Brent
Messages: 74
Registered: July 2009
"Mark" wrote:

> I have an issue which has been nagging me for a few months now. We have a
> Server 2003 Standard. Randomly when I go to the console to log in all I get
> is a blank screen with blue background (NOT the BSOD), and the mouse arrow.
> The mouse arrow moves around just fine. No matter what I do I cannot get the
> desktop or logon prompt up. Even Ctrl-Alt-Del does nothing. I can log in to
> the server through rdp just fine. When I go to Terminal Services Manager I
> can see the Administrator logged on to the console session. I try a remote
> logoff and it does not work. I get the following error:
> Session (ID 0) reset failed
> (Error 31 - A device attached to the system is not functioning.)
> The ONLY way that I have been able to restore the console session is to
> reboot the server. This is becoming VERY inconvenient. Does anyone have any
> suggestions? Thanks.

Are you using any form of two-factor authentication? We experience this
issue on a regular basis and the consensus is that it started after
installing the RSA SecurID client (patched to the latest release).

Typically, what will happen is an admin will log on to the console either
locally or via a remote console session ( MSTSC /ADMIN). Someone else will
try to log on and get the promt to log off the other admin. If they select
yes they will just get the grey screen. Furthermore the first admin will no
longer be able to log on. Any attempt to logoff/reset/Disconnect the session
will fail with the "Session (ID 0) reset failed" message. Even a remote
SHUTDOWN command will fail. We end up having to power cycle the system.

When looking at the processes tab in Terminal services Manager, there are no
processes runing under the first admins ID; its like the shell of the Users
session is registered with the OS but everything else has been wiped out.
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