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Windows 2003 Server RPC errors [message #164398] Mon, 22 June 2009 11:00 Go to next message
Confused101  is currently offline Confused101
Messages: 1
Registered: June 2009
Junior Member
We just ran windows update and it installed 5 security updates. After the
reboot, we are no longer able to Remote Desktop into the box. The error we
are getting is "The system cannot log you on due to the following error: The
RPC server is unavailable."

We have checked our DNS settings and made sure that the TCP/IP NetBIOS
Helper and Remote Registry service are both running. What could be the
problem?
Re: Windows 2003 Server RPC errors [message #164402 is a reply to message #164398] Mon, 22 June 2009 12:11 Go to previous message
aceman  is currently offline aceman  United States
Messages: 5816
Registered: July 2009
Senior Member
"Confused101" <Confused101@discussions.microsoft.com> wrote in message
news:AA8E0CF7-5154-48A1-A6FA-B95542454A0B@microsoft.com...
> We just ran windows update and it installed 5 security updates. After the
> reboot, we are no longer able to Remote Desktop into the box. The error we
> are getting is "The system cannot log you on due to the following error:
> The
> RPC server is unavailable."
>
> We have checked our DNS settings and made sure that the TCP/IP NetBIOS
> Helper and Remote Registry service are both running. What could be the
> problem?
>


Is the DHCP Client Service also running? That's a required service for DNS
registration and resolution.

What five updates were installed?

Can you RDP into a terminal session from the server itself?

FYI, an "RPC server is unavailable" error is normally caused from lack of
resolution, which is usually caused from misconfigured DNS settings,
mutihomed DCs, single label named AD DNS domain names, using an ISP's DNS
address in any internal machine's IP properties (which need to be removed),
local firewall settings, and other causes. What may help us to at least
eliminate these causes is an unedited ipconfig /all from the terminal server
and of a sample domain controller. If you can provide that, that would be
helpful.

--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Please reply back to the newsgroup/forum to benefit from collaboration among
responding engineers, as well as to help others benefit from your
resolution.

Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSA Messaging, MCT
Microsoft Certified Trainer
aceman@mvps.RemoveThisPart.org
http://twitter.com/acefekay

For urgent issues, you may want to contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
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