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Home » Microsoft » Windows Server » Active Directory » Curious "Access Is Denied" Error When Synchronising Offline Folders
Curious "Access Is Denied" Error When Synchronising Offline Folders [message #345505] Wed, 16 December 2009 03:51 Go to next message
Phil Angus  is currently offline Phil Angus  United Kingdom
Messages: 60
Registered: May 2009
Member
Hi all,

I have a curious error when a user synchronises offline folders.

All of our users "My Documents" folders are held on a server via group
policy. Workstations do not use synchronised offline folders, they are
simply diverted to the server for their "My Documents"

Laptops however (for obvious reasons) use synchronised offline folders for
their My Documents. They are also stored on the server, but synchronisation
occurs to hold a local copy for when they are out of the office.

This all works a treat for about 120 users (50 laptops). One user however
has suddenly reported a load of errors when synchronising. He has hundreds
of files, and the vast majority are fine, but there are about a dozen
spreadsheets that report an error "Unable to make expenses_dec2009.xls
available offline on \\data\staffmydocs\john_s\My Documents\expenses Access
is denied".

I don't understand this as it is simply an expenses spreadsheet similar to
others that have not had a problem, and also that was created by this user.
I have checked the security attributes for the file and it is correct for
the user also.

Any ideas?

Thanks
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #345568 is a reply to message #345505] Wed, 16 December 2009 06:28 Go to previous messageGo to next message
pbbergs  is currently offline pbbergs  United States
Messages: 1024
Registered: July 2009
Senior Member
Open up the Event log from the laptop that is experiencing the issue. See
if you are getting any specific errors related to the user. Also verify
that the user is really logging in and he isn't using cached credentials.

--
Paul Bergson
MVP - Directory Services
MCTS, MCT, MCSE, MCSA, Security+, BS CSci
2008, 2003, 2000 (Early Achiever), NT4
Microsoft's Thrive IT Pro of the Month - June 2009

http://www.pbbergs.com

Please no e-mails, any questions should be posted in the NewsGroup This
posting is provided "AS IS" with no warranties, and confers no rights.

"Phil Angus" <phila@hammerplc.com> wrote in message
news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
> Hi all,
>
> I have a curious error when a user synchronises offline folders.
>
> All of our users "My Documents" folders are held on a server via group
> policy. Workstations do not use synchronised offline folders, they are
> simply diverted to the server for their "My Documents"
>
> Laptops however (for obvious reasons) use synchronised offline folders for
> their My Documents. They are also stored on the server, but
> synchronisation occurs to hold a local copy for when they are out of the
> office.
>
> This all works a treat for about 120 users (50 laptops). One user however
> has suddenly reported a load of errors when synchronising. He has hundreds
> of files, and the vast majority are fine, but there are about a dozen
> spreadsheets that report an error "Unable to make expenses_dec2009.xls
> available offline on \\data\staffmydocs\john_s\My Documents\expenses
> Access is denied".
>
> I don't understand this as it is simply an expenses spreadsheet similar to
> others that have not had a problem, and also that was created by this
> user. I have checked the security attributes for the file and it is
> correct for the user also.
>
> Any ideas?
>
> Thanks
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #345582 is a reply to message #345568] Wed, 16 December 2009 07:05 Go to previous messageGo to next message
Phil Angus  is currently offline Phil Angus  United Kingdom
Messages: 60
Registered: May 2009
Member
Thanks Paul. I actually logged in as this user on my laptop and got the same
sync issues. Sorry, I should have made this clear.


"Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
> Open up the Event log from the laptop that is experiencing the issue. See
> if you are getting any specific errors related to the user. Also verify
> that the user is really logging in and he isn't using cached credentials.
>
> --
> Paul Bergson
> MVP - Directory Services
> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
> 2008, 2003, 2000 (Early Achiever), NT4
> Microsoft's Thrive IT Pro of the Month - June 2009
>
> http://www.pbbergs.com
>
> Please no e-mails, any questions should be posted in the NewsGroup This
> posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Phil Angus" <phila@hammerplc.com> wrote in message
> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>> Hi all,
>>
>> I have a curious error when a user synchronises offline folders.
>>
>> All of our users "My Documents" folders are held on a server via group
>> policy. Workstations do not use synchronised offline folders, they are
>> simply diverted to the server for their "My Documents"
>>
>> Laptops however (for obvious reasons) use synchronised offline folders
>> for their My Documents. They are also stored on the server, but
>> synchronisation occurs to hold a local copy for when they are out of the
>> office.
>>
>> This all works a treat for about 120 users (50 laptops). One user however
>> has suddenly reported a load of errors when synchronising. He has
>> hundreds of files, and the vast majority are fine, but there are about a
>> dozen spreadsheets that report an error "Unable to make
>> expenses_dec2009.xls available offline on \\data\staffmydocs\john_s\My
>> Documents\expenses Access is denied".
>>
>> I don't understand this as it is simply an expenses spreadsheet similar
>> to others that have not had a problem, and also that was created by this
>> user. I have checked the security attributes for the file and it is
>> correct for the user also.
>>
>> Any ideas?
>>
>> Thanks
>>
>
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #345590 is a reply to message #345582] Wed, 16 December 2009 07:18 Go to previous messageGo to next message
pbbergs  is currently offline pbbergs  United States
Messages: 1024
Registered: July 2009
Senior Member
Try netdiag on the laptop to see if you have connectivity issues.

netdiag.exe /v


--
Paul Bergson
MVP - Directory Services
MCTS, MCT, MCSE, MCSA, Security+, BS CSci
2008, 2003, 2000 (Early Achiever), NT4
Microsoft's Thrive IT Pro of the Month - June 2009

http://www.pbbergs.com

Please no e-mails, any questions should be posted in the NewsGroup This
posting is provided "AS IS" with no warranties, and confers no rights.

"Phil Angus" <phila@hammerplc.com> wrote in message
news:OzwYhjlfKHA.2160@TK2MSFTNGP02.phx.gbl...
> Thanks Paul. I actually logged in as this user on my laptop and got the
> same sync issues. Sorry, I should have made this clear.
>
>
> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
> news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>> Open up the Event log from the laptop that is experiencing the issue.
>> See if you are getting any specific errors related to the user. Also
>> verify that the user is really logging in and he isn't using cached
>> credentials.
>>
>> --
>> Paul Bergson
>> MVP - Directory Services
>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>> 2008, 2003, 2000 (Early Achiever), NT4
>> Microsoft's Thrive IT Pro of the Month - June 2009
>>
>> http://www.pbbergs.com
>>
>> Please no e-mails, any questions should be posted in the NewsGroup This
>> posting is provided "AS IS" with no warranties, and confers no rights.
>>
>> "Phil Angus" <phila@hammerplc.com> wrote in message
>> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>>> Hi all,
>>>
>>> I have a curious error when a user synchronises offline folders.
>>>
>>> All of our users "My Documents" folders are held on a server via group
>>> policy. Workstations do not use synchronised offline folders, they are
>>> simply diverted to the server for their "My Documents"
>>>
>>> Laptops however (for obvious reasons) use synchronised offline folders
>>> for their My Documents. They are also stored on the server, but
>>> synchronisation occurs to hold a local copy for when they are out of the
>>> office.
>>>
>>> This all works a treat for about 120 users (50 laptops). One user
>>> however has suddenly reported a load of errors when synchronising. He
>>> has hundreds of files, and the vast majority are fine, but there are
>>> about a dozen spreadsheets that report an error "Unable to make
>>> expenses_dec2009.xls available offline on \\data\staffmydocs\john_s\My
>>> Documents\expenses Access is denied".
>>>
>>> I don't understand this as it is simply an expenses spreadsheet similar
>>> to others that have not had a problem, and also that was created by this
>>> user. I have checked the security attributes for the file and it is
>>> correct for the user also.
>>>
>>> Any ideas?
>>>
>>> Thanks
>>>
>>
>>
>
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #345908 is a reply to message #345590] Wed, 16 December 2009 13:58 Go to previous messageGo to next message
Phil Angus  is currently offline Phil Angus  United Kingdom
Messages: 60
Registered: May 2009
Member
Forgive me Paul, but unless I'm missing something this is probably
pointless.

Sales person has the issue, and sends me a screenshot of all the files that
can't sync. He has no other issues on the network, and network activity is
pretty much choc a bloc with Outlook (Exchange 2003), SalesLogix and Sage
etc.

I then log in as him on my laptop and get the same issues with exactly the
same files. It is only with these specific files that the issue relates to,
and these files are within folders that contain other files (spreadsheets)
that sync perfectly. The files that fail are perfectly readable, and I was
able to copy one to the desktop, delete it from within "My Documents" (the
folder that is being synced) and then copy the file back in again.

The part of the error that states "Access is denied" makes no sense as the
file is readable, deleteable, moveable and sits in a folder where other
files can be synced perfectly well. He has stacks of drive space on his
local machine and so do I on mine. I had even considered maybe there was
something in the formatting of the spreadsheet that linked to something else
that could not be synced accross, but one of the files in question has
simply been created from a template, and there are several other files that
have been created in the same way that are fine.

"Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
news:%23K%23ivqlfKHA.1648@TK2MSFTNGP05.phx.gbl...
> Try netdiag on the laptop to see if you have connectivity issues.
>
> netdiag.exe /v
>
>
> --
> Paul Bergson
> MVP - Directory Services
> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
> 2008, 2003, 2000 (Early Achiever), NT4
> Microsoft's Thrive IT Pro of the Month - June 2009
>
> http://www.pbbergs.com
>
> Please no e-mails, any questions should be posted in the NewsGroup This
> posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Phil Angus" <phila@hammerplc.com> wrote in message
> news:OzwYhjlfKHA.2160@TK2MSFTNGP02.phx.gbl...
>> Thanks Paul. I actually logged in as this user on my laptop and got the
>> same sync issues. Sorry, I should have made this clear.
>>
>>
>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>> news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>> Open up the Event log from the laptop that is experiencing the issue.
>>> See if you are getting any specific errors related to the user. Also
>>> verify that the user is really logging in and he isn't using cached
>>> credentials.
>>>
>>> --
>>> Paul Bergson
>>> MVP - Directory Services
>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>> 2008, 2003, 2000 (Early Achiever), NT4
>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>
>>> http://www.pbbergs.com
>>>
>>> Please no e-mails, any questions should be posted in the NewsGroup This
>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>
>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>>>> Hi all,
>>>>
>>>> I have a curious error when a user synchronises offline folders.
>>>>
>>>> All of our users "My Documents" folders are held on a server via group
>>>> policy. Workstations do not use synchronised offline folders, they are
>>>> simply diverted to the server for their "My Documents"
>>>>
>>>> Laptops however (for obvious reasons) use synchronised offline folders
>>>> for their My Documents. They are also stored on the server, but
>>>> synchronisation occurs to hold a local copy for when they are out of
>>>> the office.
>>>>
>>>> This all works a treat for about 120 users (50 laptops). One user
>>>> however has suddenly reported a load of errors when synchronising. He
>>>> has hundreds of files, and the vast majority are fine, but there are
>>>> about a dozen spreadsheets that report an error "Unable to make
>>>> expenses_dec2009.xls available offline on \\data\staffmydocs\john_s\My
>>>> Documents\expenses Access is denied".
>>>>
>>>> I don't understand this as it is simply an expenses spreadsheet similar
>>>> to others that have not had a problem, and also that was created by
>>>> this user. I have checked the security attributes for the file and it
>>>> is correct for the user also.
>>>>
>>>> Any ideas?
>>>>
>>>> Thanks
>>>>
>>>
>>>
>>
>>
>
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #346433 is a reply to message #345908] Thu, 17 December 2009 06:12 Go to previous messageGo to next message
pbbergs  is currently offline pbbergs  United States
Messages: 1024
Registered: July 2009
Senior Member
Ok, I guess I didn't have a clear understanding of the issue. I still would
run the test but I think you are correct.

--
Paul Bergson
MVP - Directory Services
MCTS, MCT, MCSE, MCSA, Security+, BS CSci
2008, 2003, 2000 (Early Achiever), NT4
Microsoft's Thrive IT Pro of the Month - June 2009

http://www.pbbergs.com

Please no e-mails, any questions should be posted in the NewsGroup This
posting is provided "AS IS" with no warranties, and confers no rights.

"Phil Angus" <phila@hammerplc.com> wrote in message
news:utj37JpfKHA.2104@TK2MSFTNGP05.phx.gbl...
> Forgive me Paul, but unless I'm missing something this is probably
> pointless.
>
> Sales person has the issue, and sends me a screenshot of all the files
> that can't sync. He has no other issues on the network, and network
> activity is pretty much choc a bloc with Outlook (Exchange 2003),
> SalesLogix and Sage etc.
>
> I then log in as him on my laptop and get the same issues with exactly the
> same files. It is only with these specific files that the issue relates
> to, and these files are within folders that contain other files
> (spreadsheets) that sync perfectly. The files that fail are perfectly
> readable, and I was able to copy one to the desktop, delete it from within
> "My Documents" (the folder that is being synced) and then copy the file
> back in again.
>
> The part of the error that states "Access is denied" makes no sense as the
> file is readable, deleteable, moveable and sits in a folder where other
> files can be synced perfectly well. He has stacks of drive space on his
> local machine and so do I on mine. I had even considered maybe there was
> something in the formatting of the spreadsheet that linked to something
> else that could not be synced accross, but one of the files in question
> has simply been created from a template, and there are several other files
> that have been created in the same way that are fine.
>
> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
> news:%23K%23ivqlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>> Try netdiag on the laptop to see if you have connectivity issues.
>>
>> netdiag.exe /v
>>
>>
>> --
>> Paul Bergson
>> MVP - Directory Services
>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>> 2008, 2003, 2000 (Early Achiever), NT4
>> Microsoft's Thrive IT Pro of the Month - June 2009
>>
>> http://www.pbbergs.com
>>
>> Please no e-mails, any questions should be posted in the NewsGroup This
>> posting is provided "AS IS" with no warranties, and confers no rights.
>>
>> "Phil Angus" <phila@hammerplc.com> wrote in message
>> news:OzwYhjlfKHA.2160@TK2MSFTNGP02.phx.gbl...
>>> Thanks Paul. I actually logged in as this user on my laptop and got the
>>> same sync issues. Sorry, I should have made this clear.
>>>
>>>
>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>> news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>> Open up the Event log from the laptop that is experiencing the issue.
>>>> See if you are getting any specific errors related to the user. Also
>>>> verify that the user is really logging in and he isn't using cached
>>>> credentials.
>>>>
>>>> --
>>>> Paul Bergson
>>>> MVP - Directory Services
>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>
>>>> http://www.pbbergs.com
>>>>
>>>> Please no e-mails, any questions should be posted in the NewsGroup This
>>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>>
>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>>>>> Hi all,
>>>>>
>>>>> I have a curious error when a user synchronises offline folders.
>>>>>
>>>>> All of our users "My Documents" folders are held on a server via group
>>>>> policy. Workstations do not use synchronised offline folders, they are
>>>>> simply diverted to the server for their "My Documents"
>>>>>
>>>>> Laptops however (for obvious reasons) use synchronised offline folders
>>>>> for their My Documents. They are also stored on the server, but
>>>>> synchronisation occurs to hold a local copy for when they are out of
>>>>> the office.
>>>>>
>>>>> This all works a treat for about 120 users (50 laptops). One user
>>>>> however has suddenly reported a load of errors when synchronising. He
>>>>> has hundreds of files, and the vast majority are fine, but there are
>>>>> about a dozen spreadsheets that report an error "Unable to make
>>>>> expenses_dec2009.xls available offline on \\data\staffmydocs\john_s\My
>>>>> Documents\expenses Access is denied".
>>>>>
>>>>> I don't understand this as it is simply an expenses spreadsheet
>>>>> similar to others that have not had a problem, and also that was
>>>>> created by this user. I have checked the security attributes for the
>>>>> file and it is correct for the user also.
>>>>>
>>>>> Any ideas?
>>>>>
>>>>> Thanks
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #374505 is a reply to message #346433] Fri, 22 January 2010 05:29 Go to previous messageGo to next message
Phil Angus  is currently offline Phil Angus  United Kingdom
Messages: 60
Registered: May 2009
Member
Does anyone else have an idea about this. It is still on going and there are
a couple of other users now with the same issue!

Cheers,

Phil

"Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
news:uwobOqxfKHA.5568@TK2MSFTNGP02.phx.gbl...
> Ok, I guess I didn't have a clear understanding of the issue. I still
> would run the test but I think you are correct.
>
> --
> Paul Bergson
> MVP - Directory Services
> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
> 2008, 2003, 2000 (Early Achiever), NT4
> Microsoft's Thrive IT Pro of the Month - June 2009
>
> http://www.pbbergs.com
>
> Please no e-mails, any questions should be posted in the NewsGroup This
> posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Phil Angus" <phila@hammerplc.com> wrote in message
> news:utj37JpfKHA.2104@TK2MSFTNGP05.phx.gbl...
>> Forgive me Paul, but unless I'm missing something this is probably
>> pointless.
>>
>> Sales person has the issue, and sends me a screenshot of all the files
>> that can't sync. He has no other issues on the network, and network
>> activity is pretty much choc a bloc with Outlook (Exchange 2003),
>> SalesLogix and Sage etc.
>>
>> I then log in as him on my laptop and get the same issues with exactly
>> the same files. It is only with these specific files that the issue
>> relates to, and these files are within folders that contain other files
>> (spreadsheets) that sync perfectly. The files that fail are perfectly
>> readable, and I was able to copy one to the desktop, delete it from
>> within "My Documents" (the folder that is being synced) and then copy the
>> file back in again.
>>
>> The part of the error that states "Access is denied" makes no sense as
>> the file is readable, deleteable, moveable and sits in a folder where
>> other files can be synced perfectly well. He has stacks of drive space on
>> his local machine and so do I on mine. I had even considered maybe there
>> was something in the formatting of the spreadsheet that linked to
>> something else that could not be synced accross, but one of the files in
>> question has simply been created from a template, and there are several
>> other files that have been created in the same way that are fine.
>>
>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>> news:%23K%23ivqlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>> Try netdiag on the laptop to see if you have connectivity issues.
>>>
>>> netdiag.exe /v
>>>
>>>
>>> --
>>> Paul Bergson
>>> MVP - Directory Services
>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>> 2008, 2003, 2000 (Early Achiever), NT4
>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>
>>> http://www.pbbergs.com
>>>
>>> Please no e-mails, any questions should be posted in the NewsGroup This
>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>
>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>> news:OzwYhjlfKHA.2160@TK2MSFTNGP02.phx.gbl...
>>>> Thanks Paul. I actually logged in as this user on my laptop and got the
>>>> same sync issues. Sorry, I should have made this clear.
>>>>
>>>>
>>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>>> news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>>> Open up the Event log from the laptop that is experiencing the issue.
>>>>> See if you are getting any specific errors related to the user. Also
>>>>> verify that the user is really logging in and he isn't using cached
>>>>> credentials.
>>>>>
>>>>> --
>>>>> Paul Bergson
>>>>> MVP - Directory Services
>>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>>
>>>>> http://www.pbbergs.com
>>>>>
>>>>> Please no e-mails, any questions should be posted in the NewsGroup
>>>>> This
>>>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>>>
>>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>>> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>>>>>> Hi all,
>>>>>>
>>>>>> I have a curious error when a user synchronises offline folders.
>>>>>>
>>>>>> All of our users "My Documents" folders are held on a server via
>>>>>> group policy. Workstations do not use synchronised offline folders,
>>>>>> they are simply diverted to the server for their "My Documents"
>>>>>>
>>>>>> Laptops however (for obvious reasons) use synchronised offline
>>>>>> folders for their My Documents. They are also stored on the server,
>>>>>> but synchronisation occurs to hold a local copy for when they are out
>>>>>> of the office.
>>>>>>
>>>>>> This all works a treat for about 120 users (50 laptops). One user
>>>>>> however has suddenly reported a load of errors when synchronising. He
>>>>>> has hundreds of files, and the vast majority are fine, but there are
>>>>>> about a dozen spreadsheets that report an error "Unable to make
>>>>>> expenses_dec2009.xls available offline on
>>>>>> \\data\staffmydocs\john_s\My Documents\expenses Access is denied".
>>>>>>
>>>>>> I don't understand this as it is simply an expenses spreadsheet
>>>>>> similar to others that have not had a problem, and also that was
>>>>>> created by this user. I have checked the security attributes for the
>>>>>> file and it is correct for the user also.
>>>>>>
>>>>>> Any ideas?
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #375073 is a reply to message #374505] Fri, 22 January 2010 16:42 Go to previous messageGo to next message
Cary Shultz  is currently offline Cary Shultz  United States
Messages: 127
Registered: August 2009
Senior Member
Phil,

First and foremost, make sure that the NTFS permissons on the network share
are correct. Let's just make sure that is in place (this is not the
solution...just part of it).

Next, check to see if the Offline Files are subject to be encrypted. I am
going to bet that they are. This is located in the Computer Configuration |
Administrative Templates | Network / Offline Files and the policy is
"Encrypt the offline files cache". Going to be that this is indeed enabled.

The next thing that you need to do is to take a look at the certificate that
is being used for EFS. I am going to bet that it has expired. I might
suggest that the errors that you are seeing started when the certificate
expired. You will find this setting in the Computer Configuration | Windows
Settings | Security Settings | Public Key Policies | Encrypting File System.

Please note that you can not replace this Certificate. You would either
have to add a new one -OR- you can disable the encryption on the offline
files cache.

Does this help?


"Phil Angus" <phila@hammerplc.com> wrote in message
news:OzhQd61mKHA.5508@TK2MSFTNGP02.phx.gbl...
> Does anyone else have an idea about this. It is still on going and there
> are a couple of other users now with the same issue!
>
> Cheers,
>
> Phil
>
> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
> news:uwobOqxfKHA.5568@TK2MSFTNGP02.phx.gbl...
>> Ok, I guess I didn't have a clear understanding of the issue. I still
>> would run the test but I think you are correct.
>>
>> --
>> Paul Bergson
>> MVP - Directory Services
>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>> 2008, 2003, 2000 (Early Achiever), NT4
>> Microsoft's Thrive IT Pro of the Month - June 2009
>>
>> http://www.pbbergs.com
>>
>> Please no e-mails, any questions should be posted in the NewsGroup This
>> posting is provided "AS IS" with no warranties, and confers no rights.
>>
>> "Phil Angus" <phila@hammerplc.com> wrote in message
>> news:utj37JpfKHA.2104@TK2MSFTNGP05.phx.gbl...
>>> Forgive me Paul, but unless I'm missing something this is probably
>>> pointless.
>>>
>>> Sales person has the issue, and sends me a screenshot of all the files
>>> that can't sync. He has no other issues on the network, and network
>>> activity is pretty much choc a bloc with Outlook (Exchange 2003),
>>> SalesLogix and Sage etc.
>>>
>>> I then log in as him on my laptop and get the same issues with exactly
>>> the same files. It is only with these specific files that the issue
>>> relates to, and these files are within folders that contain other files
>>> (spreadsheets) that sync perfectly. The files that fail are perfectly
>>> readable, and I was able to copy one to the desktop, delete it from
>>> within "My Documents" (the folder that is being synced) and then copy
>>> the file back in again.
>>>
>>> The part of the error that states "Access is denied" makes no sense as
>>> the file is readable, deleteable, moveable and sits in a folder where
>>> other files can be synced perfectly well. He has stacks of drive space
>>> on his local machine and so do I on mine. I had even considered maybe
>>> there was something in the formatting of the spreadsheet that linked to
>>> something else that could not be synced accross, but one of the files in
>>> question has simply been created from a template, and there are several
>>> other files that have been created in the same way that are fine.
>>>
>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>> news:%23K%23ivqlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>> Try netdiag on the laptop to see if you have connectivity issues.
>>>>
>>>> netdiag.exe /v
>>>>
>>>>
>>>> --
>>>> Paul Bergson
>>>> MVP - Directory Services
>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>
>>>> http://www.pbbergs.com
>>>>
>>>> Please no e-mails, any questions should be posted in the NewsGroup This
>>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>>
>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>> news:OzwYhjlfKHA.2160@TK2MSFTNGP02.phx.gbl...
>>>>> Thanks Paul. I actually logged in as this user on my laptop and got
>>>>> the same sync issues. Sorry, I should have made this clear.
>>>>>
>>>>>
>>>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>>>> news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>>>> Open up the Event log from the laptop that is experiencing the issue.
>>>>>> See if you are getting any specific errors related to the user. Also
>>>>>> verify that the user is really logging in and he isn't using cached
>>>>>> credentials.
>>>>>>
>>>>>> --
>>>>>> Paul Bergson
>>>>>> MVP - Directory Services
>>>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>>>
>>>>>> http://www.pbbergs.com
>>>>>>
>>>>>> Please no e-mails, any questions should be posted in the NewsGroup
>>>>>> This
>>>>>> posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>>>> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>>>>>>> Hi all,
>>>>>>>
>>>>>>> I have a curious error when a user synchronises offline folders.
>>>>>>>
>>>>>>> All of our users "My Documents" folders are held on a server via
>>>>>>> group policy. Workstations do not use synchronised offline folders,
>>>>>>> they are simply diverted to the server for their "My Documents"
>>>>>>>
>>>>>>> Laptops however (for obvious reasons) use synchronised offline
>>>>>>> folders for their My Documents. They are also stored on the server,
>>>>>>> but synchronisation occurs to hold a local copy for when they are
>>>>>>> out of the office.
>>>>>>>
>>>>>>> This all works a treat for about 120 users (50 laptops). One user
>>>>>>> however has suddenly reported a load of errors when synchronising.
>>>>>>> He has hundreds of files, and the vast majority are fine, but there
>>>>>>> are about a dozen spreadsheets that report an error "Unable to make
>>>>>>> expenses_dec2009.xls available offline on
>>>>>>> \\data\staffmydocs\john_s\My Documents\expenses Access is denied".
>>>>>>>
>>>>>>> I don't understand this as it is simply an expenses spreadsheet
>>>>>>> similar to others that have not had a problem, and also that was
>>>>>>> created by this user. I have checked the security attributes for the
>>>>>>> file and it is correct for the user also.
>>>>>>>
>>>>>>> Any ideas?
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #378928 is a reply to message #375073] Thu, 28 January 2010 01:37 Go to previous messageGo to next message
Phil Angus  is currently offline Phil Angus  United Kingdom
Messages: 60
Registered: May 2009
Member
It certainly does help Cary, and I feel I am getting somewhere. Thanks very
much. :-)
Findings are:

NTFS permissions are fine for the folders.

"Encrypt the offline files cache". is enabled.

there is nothing set in Encrypting File System.

I do remember now that I set laptops up with offline files for their My
Documents and encrypted to add protection if the laptop is lost. All fixed
workstations simply have their My Documents redirected to the server.

Can you tell me what my best way forward is?

Thanks a lot and regards,

Phil

"Cary Shultz" <cshultz.nospam@nospam.outsourceitcorp.com> wrote in message
news:%23pRpXy7mKHA.6084@TK2MSFTNGP02.phx.gbl...
> Phil,
>
> First and foremost, make sure that the NTFS permissons on the network
> share are correct. Let's just make sure that is in place (this is not the
> solution...just part of it).
>
> Next, check to see if the Offline Files are subject to be encrypted. I am
> going to bet that they are. This is located in the Computer Configuration
> | Administrative Templates | Network / Offline Files and the policy is
> "Encrypt the offline files cache". Going to be that this is indeed
> enabled.
>
> The next thing that you need to do is to take a look at the certificate
> that is being used for EFS. I am going to bet that it has expired. I
> might suggest that the errors that you are seeing started when the
> certificate expired. You will find this setting in the Computer
> Configuration | Windows Settings | Security Settings | Public Key Policies
> | Encrypting File System.
>
> Please note that you can not replace this Certificate. You would either
> have to add a new one -OR- you can disable the encryption on the offline
> files cache.
>
> Does this help?
>
>
> "Phil Angus" <phila@hammerplc.com> wrote in message
> news:OzhQd61mKHA.5508@TK2MSFTNGP02.phx.gbl...
>> Does anyone else have an idea about this. It is still on going and there
>> are a couple of other users now with the same issue!
>>
>> Cheers,
>>
>> Phil
>>
>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>> news:uwobOqxfKHA.5568@TK2MSFTNGP02.phx.gbl...
>>> Ok, I guess I didn't have a clear understanding of the issue. I still
>>> would run the test but I think you are correct.
>>>
>>> --
>>> Paul Bergson
>>> MVP - Directory Services
>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>> 2008, 2003, 2000 (Early Achiever), NT4
>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>
>>> http://www.pbbergs.com
>>>
>>> Please no e-mails, any questions should be posted in the NewsGroup This
>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>
>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>> news:utj37JpfKHA.2104@TK2MSFTNGP05.phx.gbl...
>>>> Forgive me Paul, but unless I'm missing something this is probably
>>>> pointless.
>>>>
>>>> Sales person has the issue, and sends me a screenshot of all the files
>>>> that can't sync. He has no other issues on the network, and network
>>>> activity is pretty much choc a bloc with Outlook (Exchange 2003),
>>>> SalesLogix and Sage etc.
>>>>
>>>> I then log in as him on my laptop and get the same issues with exactly
>>>> the same files. It is only with these specific files that the issue
>>>> relates to, and these files are within folders that contain other files
>>>> (spreadsheets) that sync perfectly. The files that fail are perfectly
>>>> readable, and I was able to copy one to the desktop, delete it from
>>>> within "My Documents" (the folder that is being synced) and then copy
>>>> the file back in again.
>>>>
>>>> The part of the error that states "Access is denied" makes no sense as
>>>> the file is readable, deleteable, moveable and sits in a folder where
>>>> other files can be synced perfectly well. He has stacks of drive space
>>>> on his local machine and so do I on mine. I had even considered maybe
>>>> there was something in the formatting of the spreadsheet that linked to
>>>> something else that could not be synced accross, but one of the files
>>>> in question has simply been created from a template, and there are
>>>> several other files that have been created in the same way that are
>>>> fine.
>>>>
>>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>>> news:%23K%23ivqlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>>> Try netdiag on the laptop to see if you have connectivity issues.
>>>>>
>>>>> netdiag.exe /v
>>>>>
>>>>>
>>>>> --
>>>>> Paul Bergson
>>>>> MVP - Directory Services
>>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>>
>>>>> http://www.pbbergs.com
>>>>>
>>>>> Please no e-mails, any questions should be posted in the NewsGroup
>>>>> This
>>>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>>>
>>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>>> news:OzwYhjlfKHA.2160@TK2MSFTNGP02.phx.gbl...
>>>>>> Thanks Paul. I actually logged in as this user on my laptop and got
>>>>>> the same sync issues. Sorry, I should have made this clear.
>>>>>>
>>>>>>
>>>>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>>>>> news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>>>>> Open up the Event log from the laptop that is experiencing the
>>>>>>> issue. See if you are getting any specific errors related to the
>>>>>>> user. Also verify that the user is really logging in and he isn't
>>>>>>> using cached credentials.
>>>>>>>
>>>>>>> --
>>>>>>> Paul Bergson
>>>>>>> MVP - Directory Services
>>>>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>>>>
>>>>>>> http://www.pbbergs.com
>>>>>>>
>>>>>>> Please no e-mails, any questions should be posted in the NewsGroup
>>>>>>> This
>>>>>>> posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights.
>>>>>>>
>>>>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>>>>> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>>>>>>>> Hi all,
>>>>>>>>
>>>>>>>> I have a curious error when a user synchronises offline folders.
>>>>>>>>
>>>>>>>> All of our users "My Documents" folders are held on a server via
>>>>>>>> group policy. Workstations do not use synchronised offline folders,
>>>>>>>> they are simply diverted to the server for their "My Documents"
>>>>>>>>
>>>>>>>> Laptops however (for obvious reasons) use synchronised offline
>>>>>>>> folders for their My Documents. They are also stored on the server,
>>>>>>>> but synchronisation occurs to hold a local copy for when they are
>>>>>>>> out of the office.
>>>>>>>>
>>>>>>>> This all works a treat for about 120 users (50 laptops). One user
>>>>>>>> however has suddenly reported a load of errors when synchronising.
>>>>>>>> He has hundreds of files, and the vast majority are fine, but there
>>>>>>>> are about a dozen spreadsheets that report an error "Unable to make
>>>>>>>> expenses_dec2009.xls available offline on
>>>>>>>> \\data\staffmydocs\john_s\My Documents\expenses Access is denied".
>>>>>>>>
>>>>>>>> I don't understand this as it is simply an expenses spreadsheet
>>>>>>>> similar to others that have not had a problem, and also that was
>>>>>>>> created by this user. I have checked the security attributes for
>>>>>>>> the file and it is correct for the user also.
>>>>>>>>
>>>>>>>> Any ideas?
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
Re: Curious "Access Is Denied" Error When Synchronising Offline Folders [message #385053 is a reply to message #345505] Fri, 05 February 2010 09:45 Go to previous message
Phil Angus  is currently offline Phil Angus  United Kingdom
Messages: 60
Registered: May 2009
Member
It certainly does help Cary, and I feel I am getting somewhere. Thanks very
much. :-)
Findings are:

NTFS permissions are fine for the folders.

"Encrypt the offline files cache". is enabled.

there is nothing set in Encrypting File System.

I do remember now that I set laptops up with offline files for their My
Documents and encrypted to add protection if the laptop is lost. All fixed
workstations simply have their My Documents redirected to the server.

Can you tell me what my best way forward is?

Thanks a lot and regards,

Phil

"Cary Shultz" <cshultz.nospam@nospam.outsourceitcorp.com> wrote in message
news:%23pRpXy7mKHA.6084@TK2MSFTNGP02.phx.gbl...
> Phil,
>
> First and foremost, make sure that the NTFS permissons on the network
> share are correct. Let's just make sure that is in place (this is not the
> solution...just part of it).
>
> Next, check to see if the Offline Files are subject to be encrypted. I am
> going to bet that they are. This is located in the Computer Configuration
> | Administrative Templates | Network / Offline Files and the policy is
> "Encrypt the offline files cache". Going to be that this is indeed
> enabled.
>
> The next thing that you need to do is to take a look at the certificate
> that is being used for EFS. I am going to bet that it has expired. I
> might suggest that the errors that you are seeing started when the
> certificate expired. You will find this setting in the Computer
> Configuration | Windows Settings | Security Settings | Public Key Policies
> | Encrypting File System.
>
> Please note that you can not replace this Certificate. You would either
> have to add a new one -OR- you can disable the encryption on the offline
> files cache.
>
> Does this help?
>
>
> "Phil Angus" <phila@hammerplc.com> wrote in message
> news:OzhQd61mKHA.5508@TK2MSFTNGP02.phx.gbl...
>> Does anyone else have an idea about this. It is still on going and there
>> are a couple of other users now with the same issue!
>>
>> Cheers,
>>
>> Phil
>>
>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>> news:uwobOqxfKHA.5568@TK2MSFTNGP02.phx.gbl...
>>> Ok, I guess I didn't have a clear understanding of the issue. I still
>>> would run the test but I think you are correct.
>>>
>>> --
>>> Paul Bergson
>>> MVP - Directory Services
>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>> 2008, 2003, 2000 (Early Achiever), NT4
>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>
>>> http://www.pbbergs.com
>>>
>>> Please no e-mails, any questions should be posted in the NewsGroup This
>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>
>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>> news:utj37JpfKHA.2104@TK2MSFTNGP05.phx.gbl...
>>>> Forgive me Paul, but unless I'm missing something this is probably
>>>> pointless.
>>>>
>>>> Sales person has the issue, and sends me a screenshot of all the files
>>>> that can't sync. He has no other issues on the network, and network
>>>> activity is pretty much choc a bloc with Outlook (Exchange 2003),
>>>> SalesLogix and Sage etc.
>>>>
>>>> I then log in as him on my laptop and get the same issues with exactly
>>>> the same files. It is only with these specific files that the issue
>>>> relates to, and these files are within folders that contain other files
>>>> (spreadsheets) that sync perfectly. The files that fail are perfectly
>>>> readable, and I was able to copy one to the desktop, delete it from
>>>> within "My Documents" (the folder that is being synced) and then copy
>>>> the file back in again.
>>>>
>>>> The part of the error that states "Access is denied" makes no sense as
>>>> the file is readable, deleteable, moveable and sits in a folder where
>>>> other files can be synced perfectly well. He has stacks of drive space
>>>> on his local machine and so do I on mine. I had even considered maybe
>>>> there was something in the formatting of the spreadsheet that linked to
>>>> something else that could not be synced accross, but one of the files
>>>> in question has simply been created from a template, and there are
>>>> several other files that have been created in the same way that are
>>>> fine.
>>>>
>>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>>> news:%23K%23ivqlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>>> Try netdiag on the laptop to see if you have connectivity issues.
>>>>>
>>>>> netdiag.exe /v
>>>>>
>>>>>
>>>>> --
>>>>> Paul Bergson
>>>>> MVP - Directory Services
>>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>>
>>>>> http://www.pbbergs.com
>>>>>
>>>>> Please no e-mails, any questions should be posted in the NewsGroup
>>>>> This
>>>>> posting is provided "AS IS" with no warranties, and confers no rights.
>>>>>
>>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>>> news:OzwYhjlfKHA.2160@TK2MSFTNGP02.phx.gbl...
>>>>>> Thanks Paul. I actually logged in as this user on my laptop and got
>>>>>> the same sync issues. Sorry, I should have made this clear.
>>>>>>
>>>>>>
>>>>>> "Paul Bergson [MVP-DS]" <pbbergs@no_spammsn.com> wrote in message
>>>>>> news:eGTQ0OlfKHA.1648@TK2MSFTNGP05.phx.gbl...
>>>>>>> Open up the Event log from the laptop that is experiencing the
>>>>>>> issue. See if you are getting any specific errors related to the
>>>>>>> user. Also verify that the user is really logging in and he isn't
>>>>>>> using cached credentials.
>>>>>>>
>>>>>>> --
>>>>>>> Paul Bergson
>>>>>>> MVP - Directory Services
>>>>>>> MCTS, MCT, MCSE, MCSA, Security+, BS CSci
>>>>>>> 2008, 2003, 2000 (Early Achiever), NT4
>>>>>>> Microsoft's Thrive IT Pro of the Month - June 2009
>>>>>>>
>>>>>>> http://www.pbbergs.com
>>>>>>>
>>>>>>> Please no e-mails, any questions should be posted in the NewsGroup
>>>>>>> This
>>>>>>> posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights.
>>>>>>>
>>>>>>> "Phil Angus" <phila@hammerplc.com> wrote in message
>>>>>>> news:eLCYF3jfKHA.2780@TK2MSFTNGP05.phx.gbl...
>>>>>>>> Hi all,
>>>>>>>>
>>>>>>>> I have a curious error when a user synchronises offline folders.
>>>>>>>>
>>>>>>>> All of our users "My Documents" folders are held on a server via
>>>>>>>> group policy. Workstations do not use synchronised offline folders,
>>>>>>>> they are simply diverted to the server for their "My Documents"
>>>>>>>>
>>>>>>>> Laptops however (for obvious reasons) use synchronised offline
>>>>>>>> folders for their My Documents. They are also stored on the server,
>>>>>>>> but synchronisation occurs to hold a local copy for when they are
>>>>>>>> out of the office.
>>>>>>>>
>>>>>>>> This all works a treat for about 120 users (50 laptops). One user
>>>>>>>> however has suddenly reported a load of errors when synchronising.
>>>>>>>> He has hundreds of files, and the vast majority are fine, but there
>>>>>>>> are about a dozen spreadsheets that report an error "Unable to make
>>>>>>>> expenses_dec2009.xls available offline on
>>>>>>>> \\data\staffmydocs\john_s\My Documents\expenses Access is denied".
>>>>>>>>
>>>>>>>> I don't understand this as it is simply an expenses spreadsheet
>>>>>>>> similar to others that have not had a problem, and also that was
>>>>>>>> created by this user. I have checked the security attributes for
>>>>>>>> the file and it is correct for the user also.
>>>>>>>>
>>>>>>>> Any ideas?
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
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